Help desk
The Help Desk provides support for NMU issued software and computers, including TLC notebooks to students, faculty, and staff. Help is available via email, telephone, walk-in service and the Help desk Web site.
Our staff is committed to attaining the highest level of quality and integrity in all relationships with its customers, the students, faculty, staff, and retirees at Northern Michigan University. The Help Desk is dedicated to continually improving the services and support we provide to the university community.
The Help Desk supports NMU owned and leased computers. Limited support for other systems may be provided or referred to other service providers on campus as available.
The Help Desk strives to give the best service, but may not be able to handle all of your questions immediately. Questions involving supported software and applications that cannot be answered right away will be forwarded to the appropriate support personnel.
| Fall & Winter Semester | |
|---|---|
| Sunday | 1pm - 10pm |
| Monday - Thursday | 8am - 10pm |
| Friday | 8am - 5pm |
| Saturday | Closed* |
Contact Information:
- Location: LRC 116
- Phone: (906) 227-2468
- Web form: Problem Report
Please be ready to provide the following information:
- E-mail address
- Phone number
- Serial Number or Micro Repair number (MR#) of NMU owned equipment.
- Please call the Help Desk if your computer does not have an MR number (except ThinkPads--use serial number).
- Department Account number (For Faculty/Staff equipment)
Please review the Frequently Asked Questions before calling the Help Desk. Most common questions are answered and helpful tips are provided.
Help Desk Computer Courses.
The Help Desk on occasion offers computer short courses to help users with basic Windows tasks.